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Get in touch with specific customer service rep who has delt with issue before

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Regular Visitor

Get in touch with specific customer service rep who has delt with issue before

Have had issue with regard to service call billing. Have talked to numerous customer service reps where appeard issue resolved. The last one was a Brian. His ID# is BMCCRA760. I'm trying to get in touch with that particular individual. Is there anyway to get to him? Keep getting run around and latest contact appears to directly contradict what Brian told me.

Official Employee

Re: Get in touch with specific customer service rep who has delt with issue before

Hello RalphR111. Thanks for making your first post on the Forums! I can assist with your service issues and questions. Unfortunately, we will not have a way to put you in contact with this individual. We official employees here on the Forums are able to handle any issue you might have. In order to access your account, please send me a private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Get in touch with specific customer service rep who has delt with issue before

how do i send you a private message?

Official Employee

Re: Get in touch with specific customer service rep who has delt with issue before

To send me a private message click my name (ComcastJoeTru) and click Private Message Me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!