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Sorry for the experience you are having with your services. I'd like to review your account to see how I can make this right. As for the deposit, the deposit amount must remain on the account for at least 12 months. After 12 months, the deposit will be applied to your account, if you haven't had a pending disconnection for non-payment within the most recent six months.
In regard to the install fee, since we eventually had to send a technician out to get the services activated, the charge for install is valid. Since you were not able to get everything connected, However, I would still like to take a look at your charges to see what I can do in this matter.
To protect the privacy of your account, please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.
If you have any issues or concerns regarding your service, please feel free to reach out to me.