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Frustrating Billing Error

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Frustrating Billing Error

I transferred from a business account to a residential account and have had no end of problems getting the bill straight. Comcast Business is saying I owe the $5000+ when the deal was there would be no charge. Now I have collections calling me. How do I get this fixed????

Official Employee

Re: Frustrating Billing Error

Hi bill374. I can assist with reviewing your account balance and transfer. Although we a residential services Forum, I may be able to put you in touch with someone who can help. Please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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