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I've been a Comcast customer for decades, but recently was shocked by a 2X increase in my bill!!
I called to see what could be done to bring my bill back to something reasonable and was unbelievably frustrated by the response I received, which was that I could lose most of my tv channels and still pay way more!
Oh, and I was told that Comcast doesn't support cable cards anymore, so I'd lose my TiVo as well.
Krakem wrote: ... Oh, and I was told that Comcast doesn't support cable cards anymore, so I'd lose my TiVo as well.
That's incorrect. FCC Rules require Comcast to supply and support CableCards: For reference the FCC rule is 47 CFR 76.1205b (see https://www.law.cornell.edu/cfr/text/47/76.1205).
Hi Krakem, apologies for your frustrations when calling in, I can assist going over current promotions with you and see if there is a way to save you monthly. Could you please send me a private message with your account information (name on account, address and account number).
Also, I can confirm that Cable Cards are still supported with Comcast
Thanks for confirming that cable cards still work - someone needs to tell that to the CSR team since they told me that they were "grandfathered in" and that if I decided to discontinue with Comcast I couldn't use Tivo in the future. Rather dishonest statement I'd say.
I will private message you on my crazy high cable bill.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
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I was unable to locate a private message from you. If you still need assistance, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.