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Frustrated by billing for service

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Frustrated by billing for service

I don't know why Xfinity can't get it's act together. We had an issue with our internet connection being slow. I contacted support, they ran a bunch of tests and said they needed to send somebody out. I wanted to be sure that I wasn't going to have a charge and they said I wouldn't be charged. 


Then I found out from a neighbor in our condo building that they also had an issue and that their service was coming out a day sooner than mine. I contacted Xfinity and said, "shouldn't we wait, just in case they fix the issue."  They said to keep the appointment and assured me again I would not be charged.


It turns out that there was an issue with the way the service was working the building that was addressed by switching out some equipment. A service tech still showed up, he was really nice and give me a tip about configuring the Xfinity modem to send the full signal to my wifi router and when I did it gave me a significantly stronger signal than when I used the Xfinity router for the wifi.


So sure enough, I was charged $70 on my next bill. I contacted support and when through all the drill so that they promised I would get a credit on my next bill.  I did not get a credit on my next bill. So I contact them again and get a response saying they could see the error and would post the credit within 48 hours.  I just checked and I got a credit for $35, not the $70.


I wish I could chare Xfinity by the hour for the time it takes to fix their errors.

Official Employee

Re: Frustrated by billing for service

Hi nancy34. We apologize for any inconvenience. I can review your account for the credits applied for this technician visit. We'd like to make it right. Please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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