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Forced to rent modem

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Forced to rent modem

Hi there,

 

I called multiple times about buying a modem vs. renting one. Each time I was told that I HAD to rent a modem for gig speeds. Then I found this thread on the forums. https://forums.xfinity.com/t5/Your-Home-Network/Approved-Xfinity-Network-Devices/td-p/3109887

 

That means the phone reps lied and I've been charged $10 for 19 months. That's $190, and that's not right. Please help! 

 

Thanks,

 

Brian