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For retention specialist - Offer from Frontier

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Frequent Visitor

For retention specialist - Offer from Frontier

Hi: I got an offer from Frontier that made me look at services I am currently getting from Comcast. I realized that I am paying for things that I do not need. Could you please tell me what would be the best Comcast could offer for the following: - Internet service that provides at least 150 Mb Download speed (right now we are getting 240Mb down and 12 Mb up). - the landline that we have Optional, not required for the best rate: A Cable TV Service that includes Fox News, CNN and BBC World. I also need any terms and conditions for whatever plan you might have that is better than the one we have. Thanks.
Official Employee

Re: For retention specialist - Offer from Frontier

Hello haz10, I have responded to your private message.

 

Thank you 

Frequent Visitor

Re: For retention specialist - Offer from Frontier

Unfortunately it was not a reply to my question. I was told that I am not an authorized user on the account, which then was rectified by a Comcast customer support staff. I sent proof of that via private messaging but never heard back from anyone since then. The original question is still outstanding without an answer.

Frequent Visitor

Re: For retention specialist - Offer from Frontier

Thanks, but your answer in the private message was only that I am not an authorized user on the accout. I replied, after one of your customer service agents added my name to our account. Did NOT hear back from you after that.....    

Official Employee

Re: For retention specialist - Offer from Frontier

Thank you for working with me through private message and please reach out if you have any questions in the future.

 

Thank you