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Feel like I'm being held hostage

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New Poster

Feel like I'm being held hostage

Last December I cancelled my comcast service because I was moving to another place that already had a comcast account in my roommate's name. I remember paying some bill after that and just assumed it was some residual charges. Then in March, I started getting calls about how I had past due bills! I was totally freaked out and signed on to my account--apparently it never got cancelled. I paid off the past due amount because I was worried it would go on my credit report, and then IMMEDIATELY called comcast. The woman on the phone said it was entirely comcast's fault, there was a record of my cancellation in December etc. and that I would be reimbursed for what I paid, that they were sorry, etc etc. Well I never received a check and I sort of forgot about it until I started AGAIN getting calls from comcast about this SAME ACCOUNT (that was supposed to be cancelled SIX MONTHS AGO). Now I am supposedly $150+ past due (when in fact, comcast OWES ME over $260!!).


I have called in twice since then, both times the representative assured me I was in the right and they would cancel my account and reimburse me, but it still hasn't happened and I am still getting phone calls from the collections department. The last person I talked to last week told me I would get a call confirming the services was cancelled by Saturday (I didn't) and that by Monday (today) I would be able to check online and confirm the bill had been taken off of my account (it isn't). At this point I am seriously at my wit's end. The four people I have talked to so far assured me this would be taken care of and it just hasn't happened. This is incredibly frustrating.


I don't have my ticket numbers from my calls in December and March, but the ticket # I got a couple of weeks ago is




And from last week




If I can't get this resolved I am just not sure what to do. I guess I will just pay the bill and file a claim in small claims court.

New Poster

Re: Feel like I'm being held hostage

I had the same problem with Verizon Fios for over $400 - filed a complaint online with the Better Business Bureau and was reimbursed VERY QUICKLY.  Try it.

Gold Problem Solver

Re: Feel like I'm being held hostage

smiller511 wrote: ... The four people I have talked to so far assured me this would be taken care of and it just hasn't happened. This is incredibly frustrating. ...

When you can't resolve a problem using the regular customer service channels, send an email to "". Include:

    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
    A link to your post

A Comcast problem resolution specialist should contact you to follow up. They seem to be quite a bit sharper than the regular phone or chat customer service reps. You can also reach this group on Twitter (, on Facebook (, and in the DSL Reports Comcast Direct forum (