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FIX MY BROKEN BOX

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FIX MY BROKEN BOX

A tech recently fixed a minor problem w/my TV reception.   During that service, he DESTROYED the plastic box attached to my house ( where the cable comes from the pole to the house).

He just left it broken...no apology....no plan to fix it................just drove away.

I called "customer service"  (what a joke)  to get it fixed.   

It is now 3 days & 5 phone calls later with NO progress.  Lots of promises though.

I had to cover the broken box with plastic bags to protect it from the rain.

Can ANYBODY fix this ?????

 

 

 

Expert

Re: FIX MY BROKEN BOX

The box is a security device -there is nothing in the box that isn't weatherproof. It still needs to be repaired though.

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 


I am not an employee.
Official Employee

Re: FIX MY BROKEN BOX

Hello mgbob. I can assist you with submitting a ticket request to your local tech ops team to visit your home and replace the covering. Please send me a private message and include your full name, service address, and account number so I can access your account.