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Hi Hfhh, thanks for reaching out about downgrading your service. I'd like to help. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.
I took my TV Cable equipment back 5 boxes and DVR. I also bought my own wireless router. I only pay for internet now. I watch netflix and am very happy! I pay $89.00 a month. If more peoople did this they would not charge as much for their crappy service. I just saved my self 30K over my life time!