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Existing Customers

I wasn't sure what to choose.  I just want to say that I feel totally trapped as I wanted to downgrade my services and get a lower monthly rate, (we don't use the phone at all). I was told I couldn't downgrade and had to stay with the triple play, didn't get any type of price break.  I have been with Xfinity for three years.  I feel totally dupped.  What can I do! I am at the point where I may just return the equipment and take the hit for the fee for renewing.  

 

As a loyal customer there should have been some help not punishment if I wanted to down grade.

New Poster

Re: Existing Customers

Same over here - No one at Comcast can tell me why an existing customer is forced to pay more than a new customer. 

Official Employee

Re: Existing Customers

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Existing Customers

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!