Community Forum

Existing Customers treated poorly

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Existing Customers treated poorly

I currently have 

Digital Preferred 220+ Channels

Blast!® Internet Blast!® Internet

Free HBO

 Just came off a 2-yr contract and my billl went up $50. Contacted customer service and they didnt get me any better promotions. But tried to get me to add more stuff for a cheaper price. I just want to get rid of HBO and a bill not over $200+. Being a loyal customer doesn't mean nothing. 

Frequent Visitor

Re: Existing Customers treated poorly

Note that All post similar to yours and mine have no replies!

Official Employee

Re: Existing Customers treated poorly

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!