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I guess I jumped the gun a bit. I got a call today and the promotional package was finally in Comcast's computer. I placed an order and all is good for installation. There are many changes in packages going on, new packages, elimination of older grandfathered packages, etc. I don't see how the Agents can keep up. All older packages will not be available on expireration of the promotional period, so Agents have to try and keep customers happy by finding a new package or promotion that is acceptable to the customer.