Community Forum

Existing Customer Promotion - ready to leave Comcast!

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Existing Customer Promotion - ready to leave Comcast!

My bill is insane and I've tried a few times to get ahold of Comcast to get a reasonable promotion.  I'm also interested in Xfinity Mobile but I was told 'oh that's separate, so we can't help with your Cable/Internet/TV/Security bill.  I saw similar messages in this forum and it seems Comcast employees ask you to private message them, but it doesn't work.  I get a blank page and can't message them.

 

I'm so fed up...  here I am trying to give a company more business and they make it too hard.

Official Employee

Re: Existing Customer Promotion - ready to leave Comcast!

Hello @riles0021. I can assist with a review of lower priced offers available to your account. I can also put you in contact with our XFINITY Mobile team. Since you were not able to send us a PM, I sent you one. Please respond with your information, so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!