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Existing Customer Promotion - ready to leave Comcast!

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Existing Customer Promotion - ready to leave Comcast!

My bill is insane and I've tried a few times to get ahold of Comcast to get a reasonable promotion.  I'm also interested in Xfinity Mobile but I was told 'oh that's separate, so we can't help with your Cable/Internet/TV/Security bill.  I saw similar messages in this forum and it seems Comcast employees ask you to private message them, but it doesn't work.  I get a blank page and can't message them.


I'm so fed up...  here I am trying to give a company more business and they make it too hard.

Official Employee

Re: Existing Customer Promotion - ready to leave Comcast!

Hello @riles0021. I can assist with a review of lower priced offers available to your account. I can also put you in contact with our XFINITY Mobile team. Since you were not able to send us a PM, I sent you one. Please respond with your information, so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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