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You can't directly message the employees without posting first. It's how the forums function. When an employee replies, they will ask you to send your account info via PM.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
I should add that a few years ago I was told I would get BLAST and speeds of up to 300 Mbps. I'm paying almost $110 p/m but my account doesn't mention BLAST and my speed is always around 50 Mbps.
Hello dobe12, I can look into your available promotions and campaigns in your area for you so that you get the best deal possible. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?
dobe12 wrote: I accidentally hit the resolved button. The matter has not been resolved.
Please send me another private message with the information I requested in our last interaction via PM, we can pick up the conversation from there.
dobe12 wrote: I see that Blast is included. I accepted. Thanks
I am glad that we were able to get this taken care of for you, have a good day.