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Existing Customer Deal/Promotion?

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Existing Customer Deal/Promotion?

So I think like many people my bill has balooned since I first signed up with Comcast.  I am trying to get my bill lowered to what I originally singed up for but when I  call in the operators tell me there are no promotions for current customers.  I read some messages on here where customer service people said they can assist but it wont let me make a private message to them.  Any help you can provide here?  Currently have an X1 Preferred Double play package that when I signed up for it was $99 a month which has now gone up.  I see there are currently $89 promos for X1 Digital Starter but when I call they say its only for new clients.  Where are the promos for current customers?

Official Employee

Re: Existing Customer Deal/Promotion?

Hello, I can assist you further from here if you would like. Would you mind if i look at your account?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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