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Existing Customer Bundle

Xfinity Forum Archive
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Regular Visitor

Existing Customer Bundle

After two years of having a fairly reasonable rate my bill this month jumped by $40. I am a retired senior on fixed income and this rate increase is an added burden. I used online chat yesterday and the only option I was given was a plan that is $5 higher than my current higher priced plan. Is there any way of lowering my bill at least back to where it was last month? I noticed some people have been asked to private message Comcast reps but that feature does not seem to be working...

Official Employee

Re: Existing Customer Bundle

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.