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Executive Escalation Team - Refund

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Executive Escalation Team - Refund

I have been dealing with this issue regarding getting a refund since March, refund was owed to me since comcast wasn’t able to provide service at new address, refund wasn’t submitted originally and was supposedly submitted then after I called to check on 4/9, then I called couple weeks ago and was told to wait 4-6 weeks from 4/9 when supervisor previously told me it would be 4-6 weeks from date my service was shut off which was in March, I waited a couple more weeks and now rep told me it was sent but couldn’t tell me when then changes story and said 4-6 weeks from 5/1 when my address was updated, i’m about to contact my lawyer and file a complaint with the BBB
Official Employee

Re: Executive Escalation Team - Refund

Hi @Johntdh2


I can confirm this for you. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 


To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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