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Error in Shop/Upgrade

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Error in Shop/Upgrade

I can't mange my channels. All I get is "We're sorry, it looks like you'll need some help completing your order. Please call us at 1-877-680-7173 and we can help." after I click the shop/upgrade button.


I don't want to call. I want the web application to work correctly.


Please advise.


Re: Error in Shop/Upgrade


 Depending on your services, you may not be able to manage your plan online. An employee here will be happy to help you though. 


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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