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I'm trying to do online chat to fix a problem but I keep getting this error. There is no signal coming from my cable box. It is plugged in and the light bar is light green. I've tried to do a system restart using the online troubleshooting tool but i'm getting an error there as well. If an CS agent could just restart my cable box for me I'd appreciate it a lot.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
GlassOfMtDew, I can troubleshoot your cable box from here. Please send me a private message with your full name and account related phone number so I can help.