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Error 1 of 2: Phone Number is not a valid phone number

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GlassOfMtDew
New Poster
‎04-11-2018 09:32 PM

Error 1 of 2: Phone Number is not a valid phone number

I'm trying to do online chat to fix a problem but I keep getting this error.  There is no signal coming from my cable box.  It is plugged in and the light bar is light green.  I've tried to do a system restart using the online troubleshooting tool but i'm getting an error there as well.  If an CS agent could just restart my cable box for me I'd appreciate it a lot.  

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Nerdburg
Expert
‎04-12-2018 10:43 AM

Re: Error 1 of 2: Phone Number is not a valid phone number

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastKenF
Official Employee
‎04-12-2018 12:48 PM

Re: Error 1 of 2: Phone Number is not a valid phone number

 

GlassOfMtDew, I can troubleshoot your cable box from here. Please send me a private message with your full name and account related phone number so I can help. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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