Community Forum

Equipment damage/lost

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Equipment damage/lost

Isaiah
Account Number&nbspxxxxxxxxxxxx
Phone number Xxx-xxx-xxxx
Email xxxxxxxxxx@gmail.com
     Due to a flood in my home there was complete and total water damage to all of me and my famiiesf belongings and that includes the Xfinity internet modem and router or anything that was attached to the walls.
Unfortunately the house is full of mold and mildew and is condemned so I haven't had access to the internet or my account in about 2 to 3 weeks now. I would have said something sooner but I have been preoccupied with trying to find a place to live for my family. I can only communicate through email right now so I apologize for any inconveniences and I would really appreciate your support, compassion and consideration in this terrible event. 
         Thank you
   Isaiah Butterfield
Expert

Re: Equipment damage/lost

Hi @krisadams1979,

 

Sorry to hear about the flood in your home. Smiley Sad

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Equipment damage/lost

Hi krisadams1979. We're sorry to learn about your terrible situation. I can assist with resolving your account and with the damaged/lost equipment process. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!