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Equipment Return ?

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Equipment Return ?

I downgraded my service from Triple play and Home Securty to Internet only. The Xfinity rep I spoke with said no Home Security equipment had to be returned, that I can keep the camera + tablet??  I've had Home Security over a year. Can anyone confirm what equipment if any needs to be returned. I plan to go directly to my nearest Xfinity store. 

 

Thanks in advance.

Expert

Re: Equipment Return ?

I just checked with an employee...

 

The Xfinity Home touchscreen must be returned. The sensors, cameras, and keypads are yours to keep.

When you say "tablet" you don't mean the $5/month iPad do you? If so, you don't need to return that, just continue to pay the $5 month.

 

 


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Frequent Visitor

Re: Equipment Return ?

thank you so much nerdburg, I really appreciate your checking to insure I return what's required ... I do have the touch screen & now will make sure to include it with my cable equipment.  

Expert

Re: Equipment Return ?

Glad I could help, thank you for using our community!


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!