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Employee CX 5115 Cable Theft

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Employee CX 5115 Cable Theft

I have been having issues with my Comcast internet service since late Nov 2017. My outside wiring had been tampered with and an additional wire was added to it with a splitter. Every time that my outside wiring has been hampered, Apt 213's connection has been changed. The tenant works for Comcast (900 Downtowner Blvd Apt 213, Mobile, AL 36609)and has the utility truck (CX5115 employee number) parked here daily in front of my outside connection. Comcast sent out a technician (Justin Amey) to repair the physical changes. He closed the issue as customer education and he charged me $60 for the visit. Technician Amey did not report to Comcast the changes that were made to the outside wiring. Customer service could not find a permanent solution to the outage issues and it is now mid Jan 2018. I have switched companies to AT&T. The AT&T technician reported to me that some of my service lines have been cut, while the others are split by neighbors. He encouraged me to report this to my apartment manager at Lafayette Square Apartments and to the police. The apartment manager encouraged me to report the issue to the police. The police told me that Comcast must investigate and resolve the issue. I have been paying for intermittent service since the end of November. I want a thorough investigation completed. It is not fair fir Comcast technicians to vandalize the service lines of customers and have other technicians cover up each other’s tracks.

I have attached the pictures of both Apt 214 (my apartment) and Apt 213 cable hookups on the front of the apartments. The first set of pictures are the pictures before a Comcast technician was called to repair my connection. The second set of pictures are of both setups after the technician left. I also included the pictures from 11/25/17 of two Comcast trucks outside my apartment, both with the orange work cones in front of them. My services started acting up immediately after this event. One of the trucks is the one from Apt 213 (next door CX5115).

Re: Employee CX 5115 Cable Theft

1) It's not possible to steal cable anymore as all services are encrypted.

2) Techs wouldn't need to steal cable as they have courtesy service as part of their benefits package.

3) There isn't anything wrong in any of the pictures you posted. 

4) Service lines can serve more than a single unit, particularly in an apartment complex. 

5) The outside wiring is owned by Comcast. Techs may configure it as they see fit. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Employee CX 5115 Cable Theft


Hello busymom02, the information that (nerdburg) provided is correct. It is nearly impossible to steal cable due to how our system is set up on the back end. If you're having issues with your services I can further assist you here, please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and I can get started looking into your services for you. 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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