Community Forum

Eco-Bill&Auto Pay False advertising

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Eco-Bill&Auto Pay False advertising

I was told I would get $10 discount if I enrolled for Auto pay and Paperless/Eco bill. I signed up on 9/15 however I still haven't seen a discount on my bill. Then I chatted with one of the customer servive agent and s/he told me the discount is only $5. I just don't understand how come one person says $10 discount and the other person says $5? I am a first time Xfinity user so I have never changed my plan so when they sold me the plan they knew what I was getting. If the sales person says $10 but the actual discount is $5 that's a scam to me. Has anyone experienced this problem before or is there anyone here from Comcast to take a look at this and give me a solution?

Official Employee

Re: Eco-Bill&Auto Pay False advertising

Hi ismo. Our Eco-Bill and Autopay discount offer is limited to select areas, and select package offers. We apologize for any miscommunication you have received. I can review your account and bundle package offer to research if the offer you have qualifies for the Eco-Bill & Autopay discount. Please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!