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Early Termination Fees

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Early Termination Fees

My husband was transferred with his company to an area where Xfinity does not service.  Now we are being charged $400.00 in early termination fees.  Harsh and ridiciously as we have been customers of Xfinity for 15+ years.  We were never late on our bill, great customers and now we are being treated horribly because they do not service the area where we had to move!!!  Help!!!  

Expert

Re: Early Termination Fees


@Buffanie14 wrote:

My husband was transferred with his company to an area where Xfinity does not service.  Now we are being charged $400.00 in early termination fees.  Harsh and ridiciously as we have been customers of Xfinity for 15+ years.  We were never late on our bill, great customers and now we are being treated horribly because they do not service the area where we had to move!!!  Help!!!  


If you were under a contract for services and you move to an area Comcast doesn't serve, you are effectively vacating your contract, not Comcast, and you will be charged an ETF.

 

For correct information regarding Early Termination Fees please see here.

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Frequent Visitor

Re: Early Termination Fees

Horrible way to treat your long-term customers especially when it is completely out of their hands having to move to another location where you do not provide service.    Extremely bad business and horrible customer service. 

 

Frequent Visitor

Re: Early Termination Fees

Filing complaint with BBB

Expert

Re: Early Termination Fees

All contracts have penalties when you break them.  Should Comcast's contracts be any different?


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!