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EXTREMELY UNHAPPY WITH CUSTOMER SERVICE!!!!!

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New Poster

EXTREMELY UNHAPPY WITH CUSTOMER SERVICE!!!!!

I am writing to let you know how unhappy I am with this company, I have have been a valued customer for over 12 years or more and I recently moved to a new location. I called my local branch and let them know that I was moving and I would like to transfer my service to my new home. Well that was a mistake because ever since late September and  I have had nothing but problems. First problem I had was someone at the local branch cancelled my service transfer to my new home without any approval from my wife or I. Second after I tell them that neither my wife or I cancelled the service they shut it off and I had to wait for 2 days without any tv in a new home. After waiting 2 days to have my service reconnected 2 young gentlemen came in to install the service not where I wanted the boxes I had 2 wait over 4 HOURS to even get the service connected because when we moved they said the equipment that I previously had from my old address wasn't registered  which was already making my question if I wanted to keep your services because of the unprofessionalism that was taken place. After 4 hours of bs you finally saw that equipment I had from my previous address they were able to continue installing my service. then I notice I have a big ORANGE CABLE going across my lawn so I asked the young man if this was going to be mounted or burried? He assured me someone would be out in a day or 2 to take care of it. WRONG after 3 phone calls and almost 2 months later I came home from work and the cable was burried. That same day while watching tv in bed I get a error message across my screen which I knew Immediately what was wrong so I called the customer service line and explained to them they had 2 accounts under my name still which was beyond me so I talked to several people and eachone of them preoceeded to tell me that my service was cancelled and at my new home. This has been going on for over 4 MONTHS now  and for whatever reason you people still can't get it right. After numerous phone calls and hours of my time wasted this issue is still not resolved. Yesterday I literally spent my day off of work for almost 2 hours waiting to speak to someone because once again you cancelled my service!!!! This time you claim I didn't pay my bill and that the service was suspended due to lack of payment. Only to find out that the money you took from my credit card went to an account that I NO LONGER HAD FOR THE HUNDRETH TIME!!! I took a screen shot of each time I waited just to speak to someone on the phone to fix this issue. This has been the worse experience being a new home owner with nonsense and incompetence that anyone in their right mind would not tolerate. I wake up this morning after being reassured that EVERYTHING was fixed and I would have no more issues to my internet not working, My bill still not fixed as promised by a supervisor. My entire family uses your services but I think I am going to encourage them all to drop your services because your company doesn't care about their customers.Screenshot_20171217-143034.pngScreenshot_20171217-143422.pngScreenshot_20171217-143822.png

Expert
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Re: EXTREMELY UNHAPPY WITH Comcast/Xfinity-Technician installation!!!!!

Your post has been removed to a secure, hidden area for violating Forum Guidelines [circumventing the language filters]. If you are not familiar with the Guidelines you may review them here. http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379

New Poster

Re: EXTREMELY UNHAPPY WITH CUSTOMER SERVICE!!!!!

Hello, Comcast community and customer support. 

 

I also, recently had a bad experience with a comcast technician.

On 12/13/2017@5:04 PM. A Comcast tech. arrived in front of my Home to install a cable box in my bedroom of choice.

He parked in front of a tree in my front yard that blocked him and his truck from my home security cam-(suspiciously).

However, I was able to get decent video footage of him and his truck, using another cam, regardless. When he first entered my property did not speak, just walked up to me, leaned against my car and blew cigarette or marijuana smoke in my face. I stared to stop the install job immediately, except, my co-inhabitant was looking forward to cable service that night. I asked him to get of my car and watch the smoke. He went back to his van and I began filming his actions with my cell phone also. He then began his install, by still speaking, but shaking his head and displayinging a sinister grinn. I so badly wanted to punch him in his face. however, I just smiled and made casual conversation, as to get through the install, for my roommates sake.

I even left him unatended twice to check on my pets and use the rest room-(against my better judgement).

 

The guy even used my personal component-(RED/GREEN/BLUE) video cables, instead of comcast certfied equipment.

 

To short this unnerving complaint. Almost; 2 or more hours later, By the time he finished, My like new-(HDTV), (Elerictric Heater), (End Table), and (Coaxle wall-mount plates), and sheetrock plastor and surrounding paint was destroyed. He left more of a mess than my four puppies ever have. Furthermore, I have included; pictures and video of it all-(Reciepts)-(oh-yeah) it's True.

 

I talked to Comcast customer service twice conserning thier imature destructive technician and their cable box malfunctioning on; 12/16/27.

They assured me over the phone that comcast/Xfinity would investigate and resolve any issues related to their tech's property damage at my Home and their cable box.

 

Let me, however, end this most recently vexing experience by sayingSmiley Sad" I had rarely had any problem with comcast customer service or tech support over the phone")

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