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eh13
New Poster
‎09-02-2017 05:35 PM

ERS Postcard

Hello,

I have been receiving letters from ERS regarding the equipment I previously had when my account was active.

My account (Xfinity) was cancelled at the end of July and I returned the equipment with the provided return label.
 
I do not have the equipment they are requesting:
 
Serial Number: 2c303319ced8
 
I did have a larger set box originally, when a tech came out to service-he said that was an old model and should not have been sent to me in the first place AND took it with him and issued me a small replacement unit. When I moved the replacement (small) unit was returned as stated.
 
Is the ERS request in regards to the large unit that the tech took back with him?
 
Obviously, I can't be responsible for an item that was taken from me by your service tech.
 
Please advise-
 
Thank you,
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ComcastPhill
Official Employee
‎09-12-2017 11:00 PM

Re: ERS Postcard

Hi eh13, I can assist forwarding this to the right team for further research, please send me a private message with your account information (name on account, address on account and account number).

 

Thank you


I am an Official Comcast Employee.
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