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ELDERLY SHOULD GET DISCOUNT ON SERVICES
Comcast would be wise to consider this suggestion.
I am elderly and on a limited income. There are millions just like me, they are elderly and love TV and movies but can't afford the high price of have additional charges.
As our society is becoming more , and more elderly you have a very large constituency to draw from. I know many of my friends would love to have the movie channels but can't afford it. The way the prices keep going up every year, there will be a time in the near future that I probably wouldn't be able to renew my movie channels. I live on a limited income that does not go up every year..
I challenge Comcast to consider this innovative new way to get more people to sign up. I mean a big discount! You could even consider charges based on income. In the end you would make money, not lose money because there are millions out there who can't afford to have your expensive bundles. More people who have the services makes the cost come down.
It is the Amercian way of doing business, right?
MEG 80 and counting
Thank you for taking the time to bring this matter to our attention. Your feedback helps us improve on the services that we provide.
I have forwarded your concerns for consideration. I assure you that we take all suggestions seriously and we are continuously working to increase customer satisfaction with our services. We strive to deliver a great experience to every customer, and we hope that your future experiences with our services are more favorable. If you have any further questions or concerns, please feel free to reach back out.
This is meant to be constructive criticism:
Eventually I stumbled across a customer service person who epitomized customer service and we got everything sorted.
1) Have an eldery-priced package for TV with the most common channels (my dad usually watches the stations with older programming - like The Rifleman and Lassie :-)).
2) Allow designated children to be on the account to handle billing and service issues. Also, allow this persons email address to be used on this account even though their email address is associated to another Comcast account. (This happened to me - I manage dads finances and pay his bills. I had to created another email address just to get around this quirk.)
I think that Comcast is getting better at customer service, however, I think they need to really investigate how to best serve the elderly.
moving to new thread for assistance.