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Duplicate account in my name and address with out my knowledge

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Duplicate account in my name and address with out my knowledge

I just found out through a collection department that I have a duplicate account on my name. And I have to pay 311$. I have been calling the Comcast billing, Identity theft and the collection agent last 2 days.
Still my problem is not solved. I have a active account which I have been paying though automated payment every month. The other account was not opened by me. I have never received any bill for they account which was sent to the collection department.