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Drop bury help

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Drop bury help

Hi I'm in need of help from someone at Comcast who understands the drop bury installation in Illinois. Installation was attempted 2/8 and they said we need drop bury due to a bad/old/damaged buried line, so I have no service. Customer service is trying to reschedule the install but don't see a drop bury installation required. Can someone assist and I'll PM account info?

Official Employee

Re: Drop bury help

Hello threesixteen. I can assist in alerting our local tech ops team to get your drop line replaced. Please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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