Community Forum

Downgrading

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Downgrading

I am currently in a 2 year contract (cable/internet) expiring in July 2018. I have yet to get a clear answer to the question of downgrading to internet only service without receiving any penalties. I've understood that as long as I'm downgrading and not totally "canceling" all service that there should not be any penalites. Is this correct?

Official Employee

Re: Downgrading

Hello dpn1. I can assist with reviewing your account and a agreement details to confirm if you would or would not face Early Termination Fees. Please send me a private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!