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Downgrading service

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Downgrading service

 I am an elderly who was forced to upgrade from a no contract double play plan to a triple play 2 year agreement plan. i was told that my plan was increasing and this was the only plan avaiable . i am paying extremly too much and not very happy that i was placed on a 2 year agreement. they added phone service and i havent even used it once. Please i need somebody to help me or ill be changin service to a cheaper provider for me 

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Official Employee

Re: Downgrading service

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.