Community Forum

Downgrading service from Portal doesn't work

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Downgrading service from Portal doesn't work

Hello, I'm trying to downgrade service to Internet only and I am having trouble doing so. Can someone help?

 

Thanks,

Andrew

Expert

Re: Downgrading service from Portal doesn't work

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Downgrading service from Portal doesn't work

Hi, baymax - I'd be happy to check what internet-only promotions we have available in your area. Could you please send me your name, address, and a phone number in a private message? Click on my name ComcastElla, then click Private Message Me


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Downgrading service from Portal doesn't work

Hello, I messaged ComcastElla last week and have not heard back. Is there someone else who can help?

 

Thanks,

Andrew

Official Employee

Re: Downgrading service from Portal doesn't work

@baymax - I received your message and will reply back asap in PM. I was not in the office for the past 3 days. Thank you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Downgrading service from Portal doesn't work

Hi @ComcastElla,

 

Have you had a chance to check on my request?

 

Thanks,

baymax

Official Employee

Re: Downgrading service from Portal doesn't work

@baymax - Just sent you a PM with the package details. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Downgrading service from Portal doesn't work

Thank you for using our Forums, @baymax.  Please feel free to reach me if you get any questions or concerns. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!