Xfinity Forum Archive...
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Post your questions in the Xfinity Community
I am sorry to hear about your billing concerns.
I will be sending you a private message to further assist you. You can click on my name ComcastDawn and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
Yes Melancholy you are so right. We are pulled in, become customers & then are not treated with respect for our time & are socked with a penalty for wanting to downsize. I cringe when I know I have to call & hope I don't reach an accent. It's Comcast's fault not theirs.
Are you in need of assistance? If so please reply and I will be happy to address your concerns.