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Downgrading Service

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Downgrading Service

Could someone from Comcast contact me concerning downgrading my service?  Online does not work, and I don't feel the customer retention specialist on the phone was really trying to retain me as a 25-year customer.

 

Thank you.

Official Employee

Re: Downgrading Service

Hello, I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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