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Downgrading Service

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Downgrading Service

I would like to downgrade my service, as I can no longer afford the increasing rates. How much would it be just internet?  I called customer service a while ago and they told me nothing could be done about lowering my rate.  I have considered switching to AT&T.

Official Employee

Re: Downgrading Service

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


I am an Official Comcast Employee.
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