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Downgrading Fees!

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Downgrading Fees!

I have a 1 year contract for internet only, for $19.99 monthly.  I've had this for 3 months and everything is fine.  I went to Comcast store last week and got sold on a 2 yr TV contract.  The sales lady says that anytime during the 2 year period I can downgrade and go back to my original 1 yr. internet only service without any cancellation fees!!!  Is this true?  I always have doubts when visiting local Comcast store as to what they are saying!!


Accepted Solutions
Expert

Re: Downgrading Fees!


azbycx1 wrote:

I have a 1 year contract for internet only, for $19.99 monthly.  I've had this for 3 months and everything is fine.  I went to Comcast store last week and got sold on a 2 yr TV contract.  The sales lady says that anytime during the 2 year period I can downgrade and go back to my original 1 yr. internet only service without any cancellation fees!!!  Is this true?  I always have doubts when visiting local Comcast store as to what they are saying!!


You can upgrade or downgrade without any fees as long as you keep one service.  However, having said that, you might not be able to get the same $19.99 price for internet if that was a promotion for a new customer.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.

All Replies
Expert

Re: Downgrading Fees!


azbycx1 wrote:

I have a 1 year contract for internet only, for $19.99 monthly.  I've had this for 3 months and everything is fine.  I went to Comcast store last week and got sold on a 2 yr TV contract.  The sales lady says that anytime during the 2 year period I can downgrade and go back to my original 1 yr. internet only service without any cancellation fees!!!  Is this true?  I always have doubts when visiting local Comcast store as to what they are saying!!


You can upgrade or downgrade without any fees as long as you keep one service.  However, having said that, you might not be able to get the same $19.99 price for internet if that was a promotion for a new customer.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Downgrading Fees!

Hello azbycx1, this information is correct. Like Again said if you do decide to go back to your previous promo, it may not be available. Feel free to reach out to us if you need any further assistance. Thank you