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Downgraded DVR, Comcast shut off HD without mentioning it, sent me an HDMI box

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Downgraded DVR, Comcast shut off HD without mentioning it, sent me an HDMI box

I'm trying to make sense of this; I wasn't using the DVR, I decided to downgrade so as not to pay the fee, then Comcast sends me an HDMI box without a DVR for $15 shipping, I hook it up and realize I've lost access to HD channels...

 

What is going on? I saw nowhere in the plan that I would lose HD or that it would be SD-only.

 

This seems like a bait-and-switch rip-off from Comcast/Xfinity, in this day and age the default should be HD (1080p not i), not SD, who uses SD TVs anymore?!

Expert

Re: Downgraded DVR, Comcast shut off HD without mentioning it, sent me an HDMI box

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am a volunteer Expert/Moderator, not an employee.


Official Employee

Re: Downgraded DVR, Comcast shut off HD without mentioning it, sent me an HDMI box

Hi dhinged, I can help review this for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you