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Downgrade to Slowest Speed Plan

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Downgrade to Slowest Speed Plan

I am on a faster speed plan than I need and would like to downgrade to the slowest service in my area and pay $29.99.  I'm paying almost double that now for extra speed I don't use.  I don't play games or even use netflix.  This plan is available in my area but I can't make changes to my account online.  On any other service I can do this but Comcast won't allow it.  Please help.  I called and was told there was nothing they could do.

Official Employee

Re: Downgrade to Slowest Speed Plan

Hi @ABQ505guy


I can help downgrade your internet speeds. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 


To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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