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Downgrade my service

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Downgrade my service

I would like to downgrade my servie to just the basic internet, may I do that online?


Bronze Problem Solver

Re: Downgrade my service

Comcast doesn't allow on-line downgrades or cancellation.  You'll have to call or visit a local office to do that.  Alternatively, one of the Comcast employees here may be able to help.


Official Employee

Re: Downgrade my service

Hi LYNNKINGDON8001, I can assist reviewing current promotions with you.  Please send me a private message with your account information (your name, address and account number). 


Thank you 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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