Community Forum

Downgrade my plan

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Downgrade my plan

I would like to downgrade my services as my bill just keeps skyrocketing. I tried "manage plan" and it returns an error saying I need to call, which in the past has been supremely frustrating. I tried Chat but it seems that is down also. Could someone from Customer Service please message me with a clear description of services with pricing, and help me change my plan? 

Thanks in advance!


Re: Downgrade my plan

Hi Kay07 -- I can help you downgrade your service. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will need to know what you would like to downgrade to. I will review our available offers based on your criteria to see what we can apply to your account.


Click my name (ComcastZach) and click Private Message Me.