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Downed wire

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Downed wire

Line down across my driveway from heavy snow. Called Comcast early Friday morning. Told wouldn’t be out until 11:00 AM Saturday. No show, no call. Called early Sunday and asked to be kept informed. Comcast wIll definitely be there today. 8:00 PM no call, no show. I live in NH and another storm coming Monday night. I can’t get my driveway plowed because I have a cable across my driveway.
Customer Service doesn’t exist at Comcast. I understand there are many outages but all I ask is to be kept informed and not lied to.

Re: Downed wire

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am a volunteer Expert/Moderator, not an employee.

Official Employee

Re: Downed wire


Hello Mconsol, I am more than happy to help you get your line raised. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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