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Down Wires

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New Poster

Down Wires

We have comcast wires down in our yard from a recent storm.  I contacted Comcast over the phone, but they were not able to schedule me for service because fixing this is considered a "special order."  Does anyone know who to contact in order get these wires fixed?  Thanks

Admin1

Re: Down Wires

Hi HoyeLauren -- I can help you with that downed line. Please send me a PM confirming your full name. I'll be able to have tech ops come out to raise that line.

 

Click my name (ComcastZach) and click Private Message Me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Down Wires

Thank you. I just sent a message.

New Poster

Re: Down Wires

Thanks again for your help ComcastZach!

Admin1

Re: Down Wires

HoyeLauren -- You're welcome!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Admin1

Re: Down Wires

HoyeLauren -- This job shows it was completed. Can you confirm this line is no longer down? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!