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Does not show I paid the Bill

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Does not show I paid the Bill

Hello, I paid my bill on the 16th. I have email confirmation, debit card has money taken out of bank, and the home screen says payment processed on the sixteenth, HOWEVER it still says I have to pay that amount tomorrow and when I click on recent billing/payments it does not show any activity. What gives? 

Official Employee

Re: Does not show I paid the Bill

Hi REG901. I can assist with reviewing your account and the recent payment you submitted. Please send me a private message and include your full name, service address, and account number so I can access your account.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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