Community Forum

Do I qualify for a credit?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

Do I qualify for a credit?

I've had Internet issues that have not been fixed yet for a month. Three technician have come out to my home. First one replaced a cable running from the pole. The second one said there was a problem at the Comcast plant. A few days later I got a automated call saying that the network issue was fixed. But it wasn't, so I contacted customer service and they sent out a new technician. The third technician came out and said the problem at the plant wasn't fixed. That it will take awhile before it is. My issue is that I have no upload speed. I use my Internet mostly for gaming and streaming. So it's been impossible to do either. The first time I called customer service they offered a $10 credit. I'm just wondering if I qualify for a credit for the rest of the weeks it's been down?

Expert

Re: Do I qualify for a credit?

FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved. Smiley Happy 


I am not an employee.
Frequent Visitor

Re: Do I qualify for a credit?

Well I was only offered a $10 credit. Probably my mistake using online chat and not calling.

Expert

Re: Do I qualify for a credit?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Do I qualify for a credit?

Hey ProClicker, 

 

@nerdberg is right. I can help address your billing concerns. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!