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Delete or Unlink Old Account Help

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Delete or Unlink Old Account Help

I'm hoping someone can unlink my old account or delete it completely. I moved 3 years ago now and no one was able to help when I called in previously. My old account still shows as the primary user so I haven't been able to stream shows or anything in years which is disappointing considering my bill just keeps increasing year over year yet I still can't even access everything I should be able to.


I'm about to move again and I really don't want to further complicate things when that happens, so I would love to old account to be removed before then, if anyone can help!

Thank you!

Official Employee

Re: Delete or Unlink Old Account Help

Hi @kacoffey44


I can help unlink your old account from your current account. Just send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 


To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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