Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I'm hoping someone can unlink my old account or delete it completely. I moved 3 years ago now and no one was able to help when I called in previously. My old account still shows as the primary user so I haven't been able to stream shows or anything in years which is disappointing considering my bill just keeps increasing year over year yet I still can't even access everything I should be able to.
I'm about to move again and I really don't want to further complicate things when that happens, so I would love to old account to be removed before then, if anyone can help!
I can help unlink your old account from your current account. Just send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.