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Decreased promotional discount

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New Poster

Decreased promotional discount

I signed up for a 2 year contract. My bill started at around $110. It is now $140. The promotional discount went from $40 last month to $25 this month. When I signed up I agreed to pay an certain amount for the life of the contract. No one ever mentioned (and believe me I still have my notes) that the rate would decrease.
New Poster

Re: Decreased promotional discount

Same thing happened to us. If you compare the bills, the extra $30 are added fees—$5.00 here and there for items that only a Comcast executive could figure out. I was going to say employee, but none of them speak English!

New Poster

Re: Decreased promotional discount

Always choose to speak on the Spanish line. They do speak English. That is what I do whenever I need CS with any agency.
Official Employee

Re: Decreased promotional discount

Hello @Lucy103. Usually, sudden increases in fees are usually at the end of a promotional/ discount period. Discounted pricing only lasts for a limited period of time and does eventually shift to Everyday Price. We apologize if you were not communicated about a promotion, you may have been on.  I can assist with reviewing your billing rates and search for the increase. Please send me a private message and include your full name, service address, and account number so I can assist you.