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Deals for existing customers

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Deals for existing customers

My bill just went up $34.50.  That was enough to tip the scales on the utility of me having cable.  When I try to chat with a rep on this site I get,

"Sorry, we can't sign you in"

 

When I try to alter my bundle on this site, I get:

"We're sorry, it looks like you'll need some help completing your order."

 Please call us at 1-877-680-7173 and we can help.

 

XFinity is making it difficult for me to even consider staying.  Unless I can get a good deal without having to spend a long time on the phone listening to automated messages, I'll just cut the cord.  I really don't need the frustration, and I really don't need cable.

 

Who can assist?


Accepted Solutions
Official Employee

Re: Deals for existing customers

Hi cswwalker, thank you for working with me via private message and glad we were able to find a promotion for you.  If you have any questions in the future, please let us know.

 

Thank you


All Replies
Official Employee

Re: Deals for existing customers

Hey cswwalker! I'd be happy to assist you with your billing concerns. In order assist you, please send me a private message verifying the first and last name of the account holder, the street address and phone number associated with your services, or the full account number. To send a private message click on my name "ComcastChe", then click private message me. 

Official Employee

Re: Deals for existing customers

Hi cswwalker, thank you for working with me via private message and glad we were able to find a promotion for you.  If you have any questions in the future, please let us know.

 

Thank you