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Deal for existing customer

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Frequent Visitor

Deal for existing customer

Hi,

 

I'm in the same situation as many others on this site.  My contract is about to expire and would like to keep what I have, but it's going to get more expensive.  I like xfinity and would like to stay with the company.  Are there an deals for existing customer?

 

Thanks,

 

Leo8

Official Employee

Re: Deal for existing customer - Internet Only

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

Frequent Visitor

Re: Deal for existing customer

Hi Comcast Shane,

 

I sent you a PM with the information.  Did you receive it?

 

Thanks,

Leo8

Official Employee

Re: Deal for existing customer

Thank you for providing your information, and I will look to see if we have anything better to offer. Were you looking at keeping the same services you have except the TV portion, and same speeds? 

Frequent Visitor

Re: Deal for existing customer

Thanks for following up.

 

I'm looking for the following:

 

Internet Only - Reduced speed

Internet Only - Same speed

Internet- Same Speed, Basic Cable and HBO (what I currently have)

Frequent Visitor

Haven't Heard Back From You

Hi ComcastShane,

 

I've sent you a few PM and have not heard back.  Can you text me so I can get on this new plan before my old plan runs out?  I sent you another PM.

 

Thanks,

 

Leo8

Official Employee

Re: Haven't Heard Back From You

Hi, Leo8 - Apologies for the delay, I'm following up on behalf of Shane and I will send you a private message with the details in a second. Thank you for your patience!