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Data Usage Charges

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Data Usage Charges

Since I was never told about the data usage cap and am being charged for going over something I was never told about ... does that mean I get credit every month my internet speed doesn't live up to what I WAS TOLD it would be?  Comcast just goes out of its way to screw people over. I never  go over 700gb a month but in a month where I didn't even have internet for a week, it goes over 1024gb and now im being charged? This is beyond stupid. How much can I charge for my internet speed never reaching over 50 even though I pay for Blast which is supposed to be at 100? 

Official Employee

Re: Data Usage Charges


Hello jesicalynn, I responded to your original post. Please reach back out to me there for further assistance. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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